Privacy Policy

last updated: Dec 26, 2022

Wuhan Zhihua Technology Co., Ltd and its affiliates (hereinafter referred to as "We" or "Chemical.AI") as the operators of www.chemical.ai and its associated websites, we are fully aware of the importance of privacy data to you, and as such we respect and utilize all efforts to protect it. As an enterprise operating within the territory of the People's Republic of China (PRC), we will protect your personal information and privacy in accordance with the laws and regulations of mainland China.

Before you start browsing www.chemical.ai or provide us with your personal information, please read carefully and fully understand this Privacy Policy (hereinafter referred to as "this policy"). This policy is closely related to our products and (or) services you use. We hope that you read carefully and confirm that you have fully understood the content of this policy before using it and make the choice that you deem appropriate based on the guideline int the policy.

This Privacy Policy informs you about how Chemical.AI collects, uses, and protects the information you provide in the following situations:
When you use Chemical.AI's Website, accessible from the following URL: www.chemical.ai (hereinafter referred to as the "Website").
When you benefit from services from Chemical.AI, including when you conclude and execute the license agreement (hereinafter referred to as the “Services”).

This policy also explains how we use the information about you, including how you can object to certain uses of information about you, and how you can access and update certain information about you. If you have consented to us using your information for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Again, you have the right to object to this use, which also means that in some circumstances you can no longer use our services.


Please note that this Privacy Policy may be modified or supplemented at any time by Chemical.AI, in particular to comply with any legal or technological developments. In such a case, its updated date will be clearly identified at the top of this Policy. These modifications apply to the user as soon as they have been informed that the Privacy Policy has been updated or as soon as it is published online.

If there is any change in the personal information processor, processing purpose, processing method, type of personal information processed, storage expiration date, data subject rights, etc., we will notify you through pop-up windows on the webpage, email, etc.


1. Do not make any illegal use of this site and/or any content it contains, nor instigate any illegal activity or other activity that violates the rights of Chemical.AI or others. Chemical.AI reserves the right to pursue legal and equitable remedies for violations of this statement.

Subjects, Definitions, and Scope
  • 1. Parties
    This Privacy Policy is applicable between the Website and Software editor, which is also the services provider, hereinafter referred to as "Chemical.AI", and any person connecting to the Website and/or using the Software, hereinafter referred to as "the User".
  • 2. Definitions
    physical or moral person having recourse to the services of Chemical.AI​
    License Agreement​
    contractual unit binding the user of the software to Chemical.AI​
    any person connecting to the Website or benefiting from Services from Chemical.AI​
    website accessible at the URL www.chemical.ai, as well as sub-sites, mirror sites, portals, and URL variations relating thereto. ​
  • 3. Scope
    This Privacy Policy is applicable to all Users. By visiting the Website, or using any of Chemical.AI Services, you agree that your personal data will be handled as described in this Privacy Policy. You acknowledge having read, understood, and fully accepted it.​
What information we collect about you​

This subsection deals with the personal data collected while you use the Website. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data that cannot be linked back to a specific person (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which we have categorized as follows:

Identity Data​
The data when you fulfill the "Contact Us" form, includes first name, last name, username or similar identifier, email address, telephone number, and mailing address.
Profile Data
The data when you fulfill the "Contact Us" form, includes your company, school, organization and gender, title feedback and survey and etc,. ​
Technical Data​
Includes internet protocol (IP) address, unique Cookie ID, Device ID, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Service.
Usage Data​
Includes information about how you visit our website and what you click, and the content of pages you visited before and after using this website.
Aggregated Data​
Includes statistical or demographic data for any purpose.
Special Data​
We do not intentionally collect any personal data about your ethnicity, marital status, religious or philosophical beliefs, sexual orientation, political opinions, information about your health, genetic and biometric data, or information about criminal convictions and crime information. However, if you voluntarily fill in such data including yourself when using the "Contact Us" form, it will be stored and may be processed by Chemical.AI's commercial team or others.
How we use information we collect

On the Chemical.AI official website, we will only collect your information in the "Contact Us" form. The following are the specific purposes for which we collect your information:​

To communicate with you about the services
We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices and updates messages.
Customer support​
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. Where you give us express permission to do so, we share information with internal experts for the purpose of responding to support-related requests.
To market, promote and drive engagement with the services
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Atlassian ads on other companies websites and applications. These communications may be informed by audits of interactions (like counting ad impressions in WeChat subscriptions), and are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new Services, product offers, promotions, and contests. You can control whether to receive these communications, which is determined by the opt-out method provided by the communication interaction carrier you receive, such as clicking the "unsubscribe" button in the email, clicking "unfollow the account" in the WeChat official account, and more for details, please refer to the "How to access and control your information" section below.
For safety and security​
We use information about you and your service use to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity, including violations of Service policies.
To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
Do we share information we collect

Except as stated above, we will not share the collected information with anyone other than Chemical.AI and its affiliates.

How we store and secure information we collect

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

1. Data Storage and Information Security

1. Storage location

In accordance with laws and regulations, we will store your personal information collected and generated during our operations in mainland China in the territory of the People's Republic of China.

2. Data Security and Protection

Your information will be stored in servers hosted by us in certified industry-standard data centers, as well as cloud servers and cloud storage services provided by public cloud service providers. At present, we have obtained the ISO27001 information security management system certification, and the protection and storage of information have been certified by international authorities, and we have implemented security technical measures to ensure the security and compliance in the life cycle of personal information processing circles, and fully protect users Privacy; The data stored in the public cloud service provider is provided by the third-party service provider with complete information security, reliability and integrity protection, and we are also responsible for the security measures that belong to us (such as enterprise account).

2. Data recipients

The collected data can only be viewed by the employees in charge of customer or website management or by Chemical.AI management by the staff in charge of the website management and by the management in necessary scenarios.​

This data, whether in individual or aggregated form, are never made freely viewable by the person who is not included in the above 2 categories.​

How to access and control your information

You have the right to choose information about yourself, and this section describes those rights and explains how to exercise them.


Due to Chemical.AI's security and confidentiality obligations when processing personal data, your request will only be processed if you provide proof of your identity, usually by means of your e-mail address.

The right to access and review personal information related to you: You will receive a copy of your personal information which we hold in a readable format.
The right to update and correct your information: You have the option to request updating, correction of personal data that may be inaccurate, erroneous, incomplete or out of date​
Right to withdraw and delete your information: We need your consent to process your data, but you can withdraw your consent at any time. Withdrawal of consent will result in the deletion of your personal data. However, please note that we may need to retain certain information for recordkeeping purposes, to complete transactions, or to comply with our legal obligations.​
The right to object to the processing of your information:​

1. You can object to our processing of your personal data, which we consider a request for erasure.​

2. You can restrict the processing of your personal data. Your data will be retained by Chemical.AI archives and will no longer be used​.

The right to opt out of communication: You can choose not to interact with our services, and the specific exit method is determined by the form of communication, such as the "unsubscribe" button or link in marketing and promotional emails, or the "unfollow this account" in the WeChat official account, etc. For example, in mail communication, after you contact us to opt out of communications, we will remove your contact information from our promotional email list or registration database.​
Contact us​

If you have any questions with this policy or terms, you can contact the Chemical.AI customer service department, please mail to: support@chemical.ai, and we will give you the necessary help.